Shipping policy
Processing Time
All orders are processed within 1–2 business days after they are placed. Orders are shipped Monday through Friday, excluding holidays. Once your order ships, you will receive a confirmation email with a tracking number.
Shipping Destinations
We currently ship within Canada and to the United States.
Shipping Rates & Delivery Times
Canada
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Standard Shipping:
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$10 on orders under $150
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Free shipping on orders over $150
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Estimated delivery time: 3–7 business days
United States
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Standard Shipping: $20
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Estimated delivery time: 6–12 business days
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Express Shipping: $35
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Estimated delivery time: 2–5 business days
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Delivery times are estimates and may vary depending on the carrier, destination, weather conditions, or customs processing.
Carriers
We ship using trusted carriers including Canada Post, UPS, FedEx, DHL, and USPS, depending on the destination and shipping method selected.
Tracking & Notifications
All orders include tracking, and customers will receive email notifications once their order has shipped. Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes (United States Orders)
All U.S. orders are shipped with prepaid duties and taxes (DDP – Delivered Duty Paid).
This means:
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All customs duties, import taxes, and clearance fees are included
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No additional fees will be charged at delivery
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Customers will not need to pay anything extra to receive their order
Lost or Damaged Packages
We take care to package all orders securely. If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue through a replacement or refund, depending on the situation.
Additional Information
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Delivery times are not guaranteed and may be affected by factors outside our control.
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We are not responsible for delays caused by carriers, customs inspections, or incorrect shipping information provided at checkout
